What is turndown service?

Turndown service is a hospitality industry term that refers to the practice of preparing a guest room for the evening after the guests have checked in for the day. Typically, the turndown service includes tasks such as turning down the bed linens, fluffing pillows, closing curtains, dimming the lights, refreshing towels, and sometimes leaving a small treat or gift on the pillow.

Turndown service is meant to provide guests with a welcoming and comfortable environment to return to after a busy day of activities. It is usually offered in higher-end hotels and resorts as a way to enhance the overall guest experience and create a sense of luxury and relaxation.

Some hotels also offer additional amenities as part of their turndown service, such as a refreshing drink, a chocolate treat, or a scented candle. Guests can usually request turndown service at a specific time or decline the service if they prefer to have privacy in their room during the evening.